Confessions of an Implementer

S2E22 | Beyond Revenue: Redefining Success In Business with Michael Richman

Welcome to Confessions of an Implementer, a podcast by Talent Harbor. We share unique stories of implementers and the companies they’ve transformed to give you a rare glimpse into the system's successes and challenges. I'm your host, Ryan Hogan.
 
Let’s dive in!
 
In this episode, I sit down with Michael Richman, an EOS Implementer and Business Coach, who shares how an implementer creates the safe space needed for real conversations, why strong client relationships come from old fashioned consistency, and how partnerships thrive on open communication. Michael also discusses the value of curiosity in facilitation and why patience, not quick changes, is the smartest move when acquiring a business.
 
03:00 The Impact of EOS on Business Growth
07:00 Family Business and Entrepreneurial Roots
10:00 Growing a Niche Business
14:00 Scaling and Preparing for Acquisition
17:00 The Dynamics of a 50/50 Partnership
21:00 EOS Implementation and Organizational Change
25:00 Transition to Implementer and Facilitator
29:00 The Art of Professional Facilitation
32:00 Defining Success and Post-Acquisition Challenges
36:00 Lessons from Post-Acquisition Pitfalls
40:00 Identifying Business Opportunities and AI’s Role
43:00 Navigating AI and Client Criteria
 
Episode Resources
 
Website: https://www.michaelrichman.me
LinkedIn: https://www.linkedin.com/in/michael-richman-9b9a32/

S2E21 | From Chaos to Clarity: How Rani Dabrai Found Her EOS Life

Welcome to Confessions of an Implementer, a podcast by Talent Harbor.
We share unique stories of implementers and the companies they’ve transformed to give you a rare glimpse into the system's successes and challenges. I'm your host, Ryan Hogan.
 
Let’s dive in!
 
In this episode, I sit down with Rani Dabrai, an award-winning entrepreneur, Certified EOS Implementer®, and Executive Business Coach who has built and sold multiple companies while helping leadership teams thrive. From her start running Ireland’s first virtual assistant business to becoming the only Certified EOS Implementer® in Ireland, Rani shares lessons in resilience, curiosity, and building authentic relationships. She explains how “inviting herself to leave” led to entrepreneurial breakthroughs, why self-awareness prevents self-sabotage, and how listening and caring create trust in any team. Rani also reflects on the power of slowing down, living her EOS Life, and why open, honest conversations are the real engine of growth.
 
00:00 Welcome & EOS Life in Menorca
06:17 From PR to Entrepreneurship & EOS
11:21 Ms. Moneypenny’s Growth & Traction
14:53 Product Market Fit & Layering Services
18:16 Intentionality, Quick Start, and Integrators
23:40 Self-Sabotage and the ‘Did You Know?’ Method
28:54 The Power of Community & EOS Discovery
33:59 The Implementer’s Learning Curve
37:02 Challenges in Irish EOS Implementation
40:40 Relationships & The External Mirror
45:09 Addressing Elephants in the Room
48:53 Best Advice: Basics & Continuous Learning
50:55 Client Selection & Geographical Focus
 
Episode Resources
LinkedIn: https://www.linkedin.com/in/ranidabrai/
Website: https://www.eosworldwide.com/rani-dabrai

S2E20 | Systems Create Freedom: EOS and the Art of Letting Go with Dave Borland

Welcome to Confessions of an Implementer, a podcast by Talent Harbor. We share unique stories of implementers and the companies they’ve transformed to give you a rare glimpse into the system's successes and challenges. I'm your host, Ryan Hogan.
 
Let’s dive in!
 
In this episode, I sit down with Dave Borland, an EOS Implementer, who shares how shifting from product driven selling to needs based leadership transformed both his business and his mindset. From learning the hard lessons of poor hiring to embracing structure through EOS, he explains how accountability, data, and humility fueled a complete turnaround. Hear how focusing on curiosity, culture, and consistent execution helped him build a stronger team and a business that could thrive without him.
 
00:00 From Selling to Solving Needs
04:00 Career Path: Lessons Learned
08:56 Entrepreneurial Roots & Sales Philosophy
14:25 Evolution of Sales Mindset
18:55 Scaling Business and Leadership
23:46 The Challenges of Hiring
28:48 Team Intervention and EOS Discovery
32:51 Hiring Strategies and Visionary Bias
39:58 Merging Companies & Early EOS Struggles
43:56 EOS Turnaround & Successful Exit
48:50 The Impact of EOS: A Deep Dive
55:10 Qualities of an Ideal Client
59:51 Connecting with Dave
 
Episode Resources
 
Website: https://www.eosworldwide.com/dave-borland
LinkedIn: https://www.linkedin.com/in/daveborland/

S2E19 | Culture By Design: Hiring For Values Not Just Skills with CJ Dube

Welcome to Confessions of an Implementer, a podcast by Talent Harbor. We share unique stories of implementers and the companies they’ve transformed to give you a rare glimpse into the system's successes and challenges. I'm your host, Ryan Hogan.
 
Let’s dive in!
 
In this episode, I sit down with CJ Dube, an EOS Implementer, who shares why building an intentionally healthy culture is the foundation for long term business success. From slowing down hiring to strengthen teams, to developing strong middle management and giving timely feedback, she explains how structure, clarity, and care work together to drive growth. CJ also highlights how shifting leadership styles and using tools like the VTO help companies align values, motivate teams, and navigate generational change.
 
00:00 CJ Dube’s EOS Journey & Style
02:59 Scaling Mountains and Altitudes
07:39 Recruiting Background and Lessons
14:39 The Art of Hiring and Training
22:23 Avoiding Hiring Mistakes: Due Diligence
27:00 The Power of Middle Management
31:34 Evolving Business Cultures
38:07 The Journey to EOS Implementation
41:25 Accountability & Tough Conversations
47:07 The Implementer’s Role and Ideal Clients
 
Episode Resources
 
Website: https://www.eosworldwide.com/cj-dube
LinkedIn: https://www.linkedin.com/in/cjdube/
Email: cj.dube@eosworldwide.com

S2E18 | Leading With Questions Instead Of Commands with Dan Wallace

Welcome to Confessions of an Implementer, a podcast by Talent Harbor. We share unique stories of implementers and the companies they’ve transformed to give you a rare glimpse into the system's successes and challenges. I'm your host, Ryan Hogan.
 
Let’s dive in!
 
In this episode, I sit down with Dan Wallace, an EOS Implementer, who shares how leading with questions instead of commands shaped his approach to business and leadership. From reframing challenges to uncover real solutions, to building teams that thrive without relying on him, Dan emphasizes the power of trust, accountability, and curiosity. Hear how having open conversations, enabling problem solving, and focusing on intent, reliability, and competence create stronger teams and lasting impact.
 
03:31 BCG and the Consulting Journey
06:28 M&A Failures & Business Insights
10:06 The Integrator Role and EOS
14:51 Identifying Business Anomalies
19:19 The Investment Reframe
25:25 Communication and Emotional Intelligence
35:07 Talent Harbor Ad Break
36:30 Consulting and Client Trust
40:59 Transitioning from Consulting to Leadership
44:01 Openness About Employee Departures
48:24 The Power of Delegating and Ignorance
52:33 Working Yourself Out of a Job
55:20 Developing Everyone, Not Just Leaders
59:00 Three Definitions of Accountability
01:03:36 Right Person, Right Seat, and Building Trust
01:08:35 The Three Prerequisites for Trust
01:13:44 Conclusion and Contact Information
 
Episode Resources
 
Website: https://www.eosworldwide.com/dan-wallace
LinkedIn: https://www.linkedin.com/in/danwallace1
Email: dan.wallace@eosworldwide.com

S2E17 | The Power Of Active Listening, Business Culture And Empowerment with Jackie Kibler

Welcome to Confessions of an Implementer, a podcast by Talent Harbor. We share unique stories of implementers and the companies they’ve transformed to give you a rare glimpse into the system's successes and challenges. I'm your host, Ryan Hogan.
 
Let’s dive in!
 
In this episode, I sit down with Jackie Kibler, an EOS Implementer, shares how active listening, genuine care, and clear EOS practices shape stronger teams and healthier businesses. From spotting potential in people to balancing metrics with human connection, she explains why consistent communication, honest feedback, and empowering problem solving are the keys to building lasting culture and performance.
 
05:16 Transition to Sales and Mentorship
13:38 Hiring for Potential with EOS
22:52 Challenging Preconceived Notions
29:49 Managing Direct Reports and One-on-Ones
38:51 Don’t Take the Monkey
40:47 Connecting in a Remote World
43:40 The Super Connector’s Innate Drive
46:08 Connecting in a New City
49:53 Scaling Ecosystem Connections
52:00 Client Selection and Growth Mindset
 
Episode Resources
 
Website: https://www.eosworldwide.com/jackie-kibler
LinkedIn: https://www.linkedin.com/in/jackiekiblereos/

S2E16 | The Mindset Shift Every Family Business Needs with Adam Hill

Welcome to Confessions of an Implementer, a podcast by Talent Harbor. We share unique stories of implementers and the companies they’ve transformed to give you a rare glimpse into the system's successes and challenges. I'm your host, Ryan Hogan.
 
Let’s dive in!
 
In this episode, I sit down with Adam Hill, a legacy CEO and EOS Implementer, who shares how implementing EOS helped transform a fourth-generation family business by shifting focus from tradition to traction. From breaking through a “time card culture” to embracing healthy conflict and personal growth, he unpacks what it takes to lead with clarity, courage, and resilience, while honoring their past and driving real results.
 
03:10 Growing Into the Family Business
05:10 Navigating Family Dynamics in Business
08:10 The Transition to CEO
11:10 Learning from Generational Leadership
14:10 The Challenges of Leadership
17:10 Discovering EOS
20:10 Key Components of EOS Success
22:10 Implementing Vision in a Family Business
25:10 Navigating Relationships as a New Leader
28:22 Resilience Through Adversity
31:22 The Power of Personal Development
32:22 Breaking Through Organizational Ceilings
33:22 The Journey Through Bankruptcy
35:22 Convincing the Leadership Team
37:22 Navigating Leadership Changes
39:22 The Visionary vs. Integrator Dilemma
41:22 Hiring a Visionary: Challenges and Opportunities
43:22 Finding the Right Clients as an EOS Implementer
45:22 The Path to Building Value in Family Businesses
47:22 Identifying Obstacles in Organizations
49:22 Connecting with Adam: Next Steps
 
Episode Resources
 
Website: https://www.eosworldwide.com/adam-hill
LinkedIn: https://www.linkedin.com/in/adamchill/
Email: adam.hill@eosworldwide.com

S2E15 | Innovate Smarter: Company Culture That Drives Customer Loyalty with Jim Bramlett

Welcome to Confessions of an Implementer, a podcast by Talent Harbor. We share unique stories of implementers and the companies they’ve transformed to give you a rare glimpse into the system's successes and challenges. I'm your host, Ryan Hogan.
 
Let’s dive in!
 
In this episode, I sit down with Jim Bramlett, a Vistage Chair, who shares how early lessons in customer service shaped his leadership approach and why intentional culture, continuous innovation, and a buyer first mindset are key to standing out in a crowded market. Learn that real value isn’t about flashy features, it’s about saving time, cutting costs, and building trust.
 
00:48 A Journey Begins
01:51 Lessons from Early Experiences
03:48 The Importance of Culture
05:28 Creating an Intentional Culture
07:59 Navigating Change with Tiger Teams
09:10 Career Beginnings and Entrepreneurial Ventures
11:12 Lessons from Failed Ventures
13:30 The Birth of a Successful Business
16:15 Defining Value Propositions
20:25 Customer-Centric Leadership
24:38 The Four Criteria of Buying Decisions
30:00 The Challenge of Balancing Innovation
31:26 Lessons from Netflix: Innovation in Action
34:04 The Role of Research and Development
37:02 Understanding Customer Needs
41:02 Balancing Customer Focus and Competitive Analysis
44:12 The Importance of Trust and User Experience
47:24 Product as the Foundation of Success
 
Episode Resources
 
Website: https://www.jimbramlett.com
LinkedIn: https://www.linkedin.com/in/jimbramlett1/

S2E14 | Leading with Compassion: Why Empathy Is A Leadership Superpower with Chris White

Welcome to Confessions of an Implementer, a podcast by Talent Harbor. We share unique stories of implementers and the companies they’ve transformed to give you a rare glimpse into the system's successes and challenges. I'm your host, Ryan Hogan.
 
Let’s dive in!
 
In this episode, I sit down with Chris White, an EOS Implementer and Coach, who shares that great leadership starts with empathy and ends with action. Hear how compassionate leadership, clear partnerships, and smart systems like “Profit First” help build strong teams and sustainable businesses. Learn how tools like the “One, Three, One” rule, “Trust but Verify,” and continuous self improvement can protect your time, empower your team, and drive long term success.
 
01:11 Finding Balance in Time Management03:10 The Transformative Power of EOS08:25 The Art of Effective Partnerships13:10 Navigating Conflict in Partnerships18:10 Learning from Leadership Mistakes26:22 Caring and Empathy as Leadership Foundations31:26 The Power of Human Connection31:58 Reevaluating One-on-Ones33:36 Coaching Through Performance Reviews35:23 Setting Boundaries in Leadership37:30 Protecting Your Time as a Leader40:42 The Balance of Trust and Oversight43:11 The Entrepreneurial Journey and Giving Back47:46 Understanding Financial Fundamentals52:24 Launching the Profit First App57:37 Final Thoughts and Resources
 
Episode Resources
 
Website: https://www.microbusinessacademy.io
LinkedIn: https://www.linkedin.com/in/coach-chris-white/

S2E13 | Lead By Listening: Clear Communication Makes Stronger Teams with Bobby Rouse

Welcome to Confessions of an Implementer, a podcast by Talent Harbor. We share unique stories of implementers and the companies they’ve transformed to give you a rare glimpse into the system's successes and challenges. I'm your host, Ryan Hogan.
 
Let’s dive in!
 
In this episode, I sit down with Bobby Rouse, an EOS Implementer, who shares how great leadership starts with listening. Hear how clarity, commitment, and intentional progress create lasting impact. From balancing leadership and management to planning for succession and aligning priorities, he unpacks how going all in and slowing down can actually move your business forward faster.
 
01:17 From Cherry Farming to Adobe
03:51 Lessons from Honduras
06:11 The Power of Immersion
12:22 Cherry Farming Insights
14:51 Leadership vs. Management
19:21 Communication in Leadership
25:01 Corporate Experience and Entrepreneurship
29:13 Evolving Leadership Styles
32:25 Navigating Change in Corporations
34:26 The Challenge of Innovation in Large Organizations
36:28 Bringing Others Along in Change
40:52 Understanding Organizational Dynamics
43:24 Diving Deep into Business Pressures
50:23 Resilience Through Experience
56:27 Finding the Right Fit in Coaching
 
Episode Resources
 
Website: https://www.eosworldwide.com/bobby-rouse
LinkedIn: https://www.linkedin.com/in/bobby-rouse-2887613/